Governor Cooper Signs Executive Order to Prohibit Utility Disconnections in the Wake of COVID-19

Apr 7, 2020

From NC.gov:

Governor Roy Cooper has announced another step to help families by prohibiting utilities from disconnecting people who are unable to pay during this pandemic. The Executive Order applies to electric, gas, water and wastewater services. The Order went into effect on March 31, 2020. It will remain in effect for sixty days or until adjusted by a superseding Executive Order. An Executive Order rescinding the State of Emergency in North Carolina will rescind this Executive Order.

The Order directs utilities to give residential customers at least six months to pay outstanding bills and prohibits them from collecting fees, penalties or interest for late payment.

Telecommunication companies that provide phone, cable and internet services are strongly urged to follow these same rules. 

On the day the Order was signed, Governor Cooper had this to say about the importance of the timing of the Executive Order:

“This action is particularly important since tomorrow is the first of the month, and I know that’s a date many families fear when they can’t make ends meet,” said Governor Cooper. “These protections will help families stay in their homes and keep vital services like electricity, water, and communications going as we Stay at Home.”

Additionally, the Order encourages banks not to charge customers for overdraft fees, late fees and other penalties. Landlords are strongly encouraged in the Order to follow the spirit of Chief Justice Cheri Beasley’s Order and delay any evictions that are already entered in the court system. 

Governor Cooper was joined by Attorney General Josh Stein to announce the order and he thanked companies that have already voluntarily announced policies to prevent shutoffs, including Duke Energy, Dominion Energy, AT&T, and local electric co-ops, among many others. The Order follows the Governor’s Stay At Home order, which is in effect until April 29.